Library Database Issues

If you are experiencing access issues with our databases, please submit the form below.

You can also try the following troubleshooting techniques:

Try clearing your browser data, then close and reopen your browser window. You may also try a different browser.
Check your internet/wifi connection. If you are on campus using a personal device, make sure you are connected to "HCCWireless".
If you need immediate assistance, and the library is open, please report the problem via chat or phone.

* Remote access to our electronic resources is restricted to currently enrolled students, faculty and staff. Community Borrowers who are physically on-campus, may access our databases.

Please don't fill out this input box.

Your Name:*

Email:*

Phone Number:*

HCC Status:*

Your Location:*Where are you located?

What problem is occurring?*

Please describe the problem in-depth:*What issues are you encountering?

What are you trying to access in the database?

Which database are you using?*Type the name of the library database.

What is the title of the article, ebook, video, etc., you are trying to access?

If it is an e-journal, which volume / issue are you trying to access? (e.g., vol. 1: no.1, Jan. 2020)

If possible, insert the URL of the resource causing the issue:Include permalink url in record, do not copy and paste the url in browser.

Other information that may be useful, or not covered above: