Computer Support Technician | A+
Interested in computers, how they work, and tearing them apart? Do you like to problem solve and think creatively?
CompTIA® A+ certification is the starting point for an entry-level job as a Computer Support Technician, Help Desk Technician, or a Technical Support Specialist, and the beginning of a career in the high-demand IT field.
A+ Certification is an industry-wide, globally recognized credential for today’s Computer Support Technicians and Help Desk/End User Supporters. It is DoD 8570.01-M approved, marketable certification that organizations seek when hiring techs to support and maintain the work of end users and their workstations. A+ demonstrates comprehension of hardware, software, operating systems, system troubleshooting, technology repair, networking, mobility, security and operational procedures. The courses offered at Harford Community College provide a firm foundation of the knowledge, ability, and skills needed to get started in the IT field.
Program Overview
You have the choice between two options to complete this program.
CREDENTIAL EARNED
CompTIA® A+ Certification upon successful completion of the industry exam
Computer Support Technician Badging (daytime program only)
A+ and Computer Support Technician
Daytime program:
MON, WED, FRI
• 4 courses
• 2–3 labs per course
A+
Evening/Weekend program:
THU evening, SAT morning
• 2 courses
CONTACT
443.360.9122
LearnIT@harford.edu
REQUIREMENTS
No prerequisites are required.
Due to the difficulty of this program, we recommend students be at least 18 years of age and have earned a GED® or high school diploma.
Required Courses for Each Program
A+* and Computer Support Technician
Computer Support Tech 1
- Hardware Lab
- DHCP & DNS Lab
- LAN Lab
Computer Support Tech 2
- Hypervisors & VM Lab
- Intro OS & IP Lab
- Peripherals & Connectivity Lab
Computer Support Tech 3
- OS Tools Lab
- Active Directory Lab
- Microsoft Exchange Lab
Computer Support Tech 4
- Command Prompt & Scripting Lab
- Documentation Lab
- Security Tools Lab
A+* (without Computer Support Technician)
PC Repair Level 1
PC Repair Level 2
* NOTE: In order to receive the CompTIA® A+ certification, you must pass two exams:
CompTIA® A+ 220-1101 covers PC hardware and peripherals, mobile device hardware,
networking and troubleshooting hardware, and network connectivity issues.
CompTIA® A+ 220-1102 covers installing and configuring operating systems including
Windows, iOS, Android, Apple OS X, and Linux. It also addresses security, the
fundamentals of cloud computing, and operational procedures.
What can I do when I complete the program?
CompTIA® A+ certification is the starting point for a career in IT. Students who complete the program may continue to earn Network+ and Security+ certifications, pursue a credit Cyber Defense certificate or an Information Assurance and Cybersecurity degree, or begin working as PC Repair Tech.